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Frequently Asked Questions


How do I create a Return Request?

You can create a Return in three simple steps

1.Tap on MyOrders

2.Choose the item to be Returned

3.Enter details requested and create a return request

How do I cancel the order I have placed?

You can cancel your order before it has been shipped from the warehouse.If the item has already been shipped you can refuse the product during delivery.You can track and cancel your order here.


How do I place an order?

Ordering at iJaitra is easy. Placing your first order at iJaitra? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91-040-23232093 to book your order on COD mode.

How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.

Shipping & Tracking

What is iJaitra Shipping Policy? promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.

Are there any shipping charges?

Yes. Any charges for shipping will be mentioned on the cart while placing the order.

Return Policy

What is's Returns policy?'s 30 Day Returns Policy Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. We mean what we say! All you need to do is give us a call on +91-040-23232093 (10am-7pm) within a period of 30 days, from the delivered date. please Click Here for any other assistance. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Please note that ""'s 30 Day Returns Policy"" does not apply to any intimate product. Also, for any non returnable/non refundable product the same will be mentioned in the product details page. Refund/ replacement for goods/ merchandise is subject to inspection and checking of partners product. Damages due to neglect, improper usage or application will not be covered under our Returns Policy. Some special rules for promotional offers may override ""'s 30 Day Returns Policy.""


What payment methods do you accept?

We accept payments via Visa, MasterCard, American Express Credit and Debit Cards,Netbanking, EMI and also ITZ Cash Cards.We also accept payment via "Cash on Delivery" at the time of the delivery of the product.

Is there a purchase limit for a Cash On Delivery purchase?

Yes, Cash On Delivery option is available on purchases up to a maximum limit of Rs. 5000, beyond which purchases can only be made using Netbanking, ITZ Cash Card, EMI, Debit Card or Credit Card.

Install & Upgrade

How do I install the iJaitra ?

On your android phone, visit Play Store and search for iJaitra. Tap on iJaitra from the list and follow the steps. On your iOS device, visit App Store and follow the same instructions as above.

I am unable to install/upgrade my app?

If you are facing difficulties in installing or upgrading your app, please try the following steps:

1.Clear Play Store Cache: Goto Settings > Apps > All Select Play Store > Clear Cache & Data Select iJaitra Clear cache and data Go to playstore and try downloading iJaitra again.

2.Unmount SD Card: Goto Settings > Storage > Unmount SD Card Now try to download/update iJaitra App from play store Once you successfully Download iJaitra app without any error, Now you can Re-Mount SD Card by Navigating to Settings > Storage > Remount SD Card.

3.Downgrade Google play store: Goto Settings > Apps > Uninstall Play store Updates Now try to download/update iJaitra app from playstore.

Terms & Condition

View Our Terms & Condition

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